Systematic collection and analysis of the wishes, needs and expectations of customers with SharePoint

Customer focus means the needs to know, current and future expectations. Customer requirements are structured with SharePoint lists and documents. At the end of every product, every service with the customer's wishes. This is customer orientation in the team Web site or company intranet.

Request lists are often replaced with must-have - and should criteria as Excel files by E-Mail. SharePoint lists with requirements are common in corporations. With Office 365 Microsoft makes it easy to invite people outside the Organization to work on request lists to small and medium-sized enterprises.

Kundenanforderungen in einer SharePoint-Liste (Beispiel)

Links to look up will offer you the chance to learn more about the indirect benefits and to identify potential new customers. Searches allow to capture possible future requirements and to improve the contact with your customers.

Eigenschaften eines Dokumentes in einer SharePoint-Bibliothek mit Feldern zum Nachschlagen in benutzerdefinierten Listen mit Kundenanforderungen (Beispiel)

Live-Demo and Demonstration Webinar


Webinar

7 Quality Management Principles (www.iso.org)